Where the foreigners department is

Residence permits for people who live in Lower Silesia (dolnośląskie) are decided by the Dolnośląski Urząd Wojewódzki (Lower Silesian Voivodeship Office) in Wrocław. These are the addresses and numbers the office publishes for foreigners.

Dolnośląski Urząd Wojewódzki (main building)

pl. Powstańców Warszawy 1, 50-153 Wrocław

Helpline for third-country nationals

71 701 11 00

General information

71 340 60 00, [email protected]

Branch offices

Legnica, Jelenia Góra and Wałbrzych (delegatury)

Opening hours change often, so check them on the office page before you go.

Reviews and questions from applicants

Experiences from people who applied at this office, and the questions they ask. These are personal reports, not official figures.

How to apply and book a visit

Since 27 April 2026, applications for temporary residence, permanent residence and EU long-term residence are filed only online, in the MOS system. Paper applications for these permits that reach an office after that date are left unexamined. A few cases still go on paper, for example an intra-company transfer, or family reunification when the family member is outside Poland. The old MOS was switched off on 17 April 2026, so an account from before then does not work: you need a new one.

In Wrocław: The office lists three steps: fill in the application in MOS, create an account in its own app Przybysz (you need the MOS application number for that), then book a visit at the Wrocław office or one of its branches.

How long a residence card takes in Wrocław

No official figure for Wrocław yet. The office has not sent the figures we asked for on 7 October 2026. We sent a reminder and keep asking. We add the numbers to this page and to our monthly report as soon as they arrive.

Until then, the reader reports on our community board are the best guide we can offer. We only show a median for an office once 5 people have reported a decision.

By law the office should normally decide a temporary residence case within 60 days, but deadlines in residence cases are suspended until 4 March 2027.

Common problems and what to do

• Two systems, not one. Wrocław is the only office we checked that adds its own app (Przybysz) on top of MOS before you can book. Keep your MOS application number at hand.
• The old MOS account does not work. The new MOS started on 27 April 2026 and needs a new account, signed in through login.gov.pl. Accounts from the old system were closed.
• Letters you never received. Offices send requests for missing documents and the card collection date to the contact details in your application. The Warsaw office, for example, uses e-Doręczenia (electronic delivery). Keep your e-mail and address current and check them.
• More than 60 days and no decision. This is common. Deadlines in residence cases are suspended until 4 March 2027. Check your status, keep your other deadlines in order, and read what you can do while you wait.

Questions people ask

Official sources and how we checked

Last checked: 14 November 2026. On 14 November 2026 we read the office pages listed here and copied addresses, numbers and booking links exactly as published. We have no official waiting times from this office yet. We do not use agency or forum estimates on this page.

• DUW: foreigners (steps and links)
• DUW: contact
• DUW: booking a residence card visit
• Pomorski Urząd Wojewódzki, Wydział Spraw Cudzoziemców: MOS notice
• Lubelski Urząd Wojewódzki: MOS information (Act of 21 Nov 2025, Dz. U. 2025 item 1794)
• Dolnośląski Urząd Wojewódzki: notice on the new MOS
• Mazowiecki Urząd Wojewódzki, Migrant WSC: systems you need
• Podkarpacki Urząd Wojewódzki: deadlines for residence decisions

General information, not legal advice. The office decides your case. Found a mistake? Tell us and we fix it in the open.